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Date: 2012
Language: eng
Resource Type: journal article
Identifier: http://hdl.handle.net/1959.14/1206238
Description: Purpose – The objective of this study is to develop and test a specific conceptualization and modeling specification of web site service quality and the influence web site service quality has on e-ser ... More
Reviewed: Reviewed
Date: 2011
Language: eng
Resource Type: journal article
Identifier: http://hdl.handle.net/1959.14/1206277
Description: Purpose – This research seeks to extend the work of Dabholkar et al. into the e-retail domain to assess alternate theoretical frameworks of e-service quality. Particular focus is placed on e-service q ... More
Reviewed: Reviewed
Date: 2011
Language: eng
Resource Type: journal article
Identifier: http://hdl.handle.net/1959.14/1206272
Description: Purpose – The paper aims to examine the role of service branding and web site performances in a multi-channel retail context by studying consumers who have on-going relationships with retailers. Focus ... More
Reviewed: Reviewed
Date: 2010
Language: eng
Resource Type: journal article
Identifier: http://hdl.handle.net/1959.14/1206253
Description: Purpose – This paper seeks to contribute to the internet marketing literature by examining the impact of flow on consumers’ satisfaction, aroused feelings, website loyalty and word-of-mouth behaviours ... More
Reviewed: Reviewed
Date: 2010
Language: eng
Resource Type: journal article
Identifier: http://hdl.handle.net/1959.14/1206291
Description: Purpose – The objective of this paper is to develop a conceptual model to examine the relationships among e-service quality, consumer satisfaction, attitudes towards the web site and behavioural inten ... More
Reviewed: Reviewed
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