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Add  Achieving service quality through service innovation exploration - exploitation : the critical role of employee empowerment and slack resources
Authors: Sok, Phyra | O'Cass, Aron
Date: 2015
Subject Keyword: service quality | service innovation | employee empowerment | exploration – exploitation | organizational ambidexterity
Language: eng
Resource Type: journal article
Identifier: http://hdl.handle.net/1959.14/1207982
Description: Purpose– This paper aims to investigate the effects of service innovation exploration – exploitation on financial performance through the delivery of quality services. Additional emphasis is also give ... More
Reviewed: Reviewed
Add  Anatomy of of service innovation : introduction to the special issue
Authors: O'Cass, Aron | Song, Michael | Yuan, Li
Date: 2013
Subject Keyword: service innovation | service quality | value creation | service branding
Language: eng
Resource Type: journal article
Identifier: http://hdl.handle.net/1959.14/1206381
Description: The idea to do this special issue was spawned by the growing focus by government, industry and academics on the contribution of services to the global economy. Paradoxically, while service are identif ... More
Reviewed: Reviewed
Add  Exploring innovation driven value creation in B2B service firms : the roles of the manager, employees, and customers in value creation
Authors: O'Cass, Aron | Sok, Phyra
Date: 2013
Subject Keyword: value creation | service innovation | leadership | value offering | marketing capability
Language: eng
Resource Type: journal article
Identifier: http://hdl.handle.net/1959.14/1206363
Description: This study adopts the premise that innovation capability underpins a service firm's value creation ability and that management style, employee behaviors and marketing underpin its innovation capabilit ... More
Reviewed: Reviewed
Add  Project portfolio management for product innovation in service and manufacturing industries
Authors: Killen, Catherine P
Date: 2008
Subject Keyword: Project management | Technological innovations -- Management | Service industries -- Technological innovations -- Management | New products | Strategy & management | Success in business | Competition | project portfolio management | product innovation | innovation | dynamic capability | service innovation | new service development | new product development | strategy | project management
Language: eng
Resource Type: Thesis PhD
Identifier: http://hdl.handle.net/1959.14/44777
Description: Thesis (PhD) -- Macquarie University, Macquarie Graduate School of Management, 2008.
Full Text: Full Text
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